CRYSTAL WATER POOL SERVICES
A Subsidiary of Johnson Seasonal Services
BI-WEEKLY POOL CLEANING SERVICE DISCLOSURE
PURPOSE OF SERVICE
Crystal Water Pool Services provides bi-weekly pool cleaning and maintenance services for customers who prefer a reduced-frequency service schedule.
Bi-weekly service is designed to provide professional pool maintenance approximately every fourteen (14) days. Because swimming pools are dynamic environments that continuously change due to weather, debris accumulation, pool usage, chemical demand, equipment operation, and environmental conditions, bi-weekly service requires a greater degree of customer participation and monitoring than weekly service.
Customers choosing bi-weekly service acknowledge that they are selecting a lower-frequency maintenance program and accept the additional responsibilities described in this disclosure.
WEEKLY SERVICE RECOMMENDED
Crystal Water Pool Services generally recommends weekly pool cleaning service as the preferred maintenance schedule for most residential swimming pools.
Weekly service allows for more frequent monitoring of water chemistry, debris accumulation, equipment operation, circulation, filtration, and overall pool condition. More frequent service typically reduces the likelihood of algae growth, cloudy water, excessive debris accumulation, chemical imbalances, and other conditions that can develop rapidly during periods of hot weather, heavy rainfall, increased pool usage, or equipment malfunction.
Bi-weekly service is offered as a lower-cost, lower-frequency maintenance option for customers who are willing to actively monitor their pool and perform basic between-visit maintenance.
Customers selecting bi-weekly service acknowledge that pool conditions may fluctuate more significantly between visits and that additional customer participation may be necessary to maintain proper water quality and swimming conditions.
While many pools can be successfully maintained on a bi-weekly schedule, Crystal Water Pool Services reserves the right to recommend or require a return to weekly service when pool conditions, environmental factors, debris loads, equipment performance, or customer participation levels indicate that bi-weekly service is no longer sufficient to maintain the pool in normal swimming condition.
SCOPE OF SERVICE
Bi-weekly pool cleaning service is a non-itemized maintenance package. Services are performed as a complete service visit and individual tasks are not sold or billed separately.
Services may include, when applicable:
• Emptying skimmer basket(s)
• Emptying pump strainer basket(s)
• Skimming surface debris
• Vacuuming pool floor
• Brushing walls, steps, benches, and accessible surfaces
• Removal of normal debris accumulation
• Backwashing filter systems when applicable
• Basic water testing
• Chemical recommendations
• Visual inspection of accessible pool equipment
Services performed may vary based upon pool type, equipment configuration, weather conditions, debris load, accessibility, and site conditions.
CUSTOMER PARTICIPATION REQUIREMENT
Bi-weekly service is not intended to provide continuous monitoring of pool conditions.
The customer is responsible for performing routine between-visit maintenance and observation, including:
• Monitoring pool water clarity
• Maintaining proper water levels
• Emptying skimmer baskets as needed
• Removing excessive debris
• Monitoring equipment operation
• Testing water chemistry when necessary
• Adding approved chemicals when required
• Reporting developing problems promptly
Failure to perform reasonable between-visit maintenance may result in pool deterioration that is outside the scope of bi-weekly service.
BETWEEN-VISIT CARE RECOMMENDATIONS
Customers are strongly encouraged to:
• Check the pool every two to three days
• Remove leaves and floating debris
• Empty skimmer baskets as needed
• Verify normal pump and filter operation
• Maintain proper water levels
• Monitor chlorine levels
• Brush problem areas when necessary
• Inspect for algae development
• Follow any customized maintenance recommendations provided by Crystal Water Pool Services
Prompt attention to developing issues often prevents the need for additional service visits, corrective treatments, or restoration services.
CHEMICAL RESPONSIBILITY
Unless otherwise stated in writing, all chemicals, specialty treatments, sanitizers, stabilizers, salt, shock products, algaecides, phosphate removers, clarifiers, disposal fees, and related materials are the responsibility of the customer and are billed separately.
Crystal Water Pool Services may provide chemical recommendations; however, chemical demand can change significantly between bi-weekly visits due to weather, pool usage, environmental conditions, water quality, and equipment performance.
Customers choosing bi-weekly service acknowledge that additional chemical maintenance between visits may be necessary.
WATER QUALITY DISCLAIMER
Crystal Water Pool Services cannot guarantee water clarity, sanitation levels, algae-free conditions, or specific water quality results under a bi-weekly maintenance schedule.
Pool conditions may change rapidly due to:
• Rainfall and storms
• High temperatures
• Heavy pool usage
• Environmental debris
• Equipment malfunctions
• Power outages
• Contamination events
• Chemical demand fluctuations
• Customer actions or omissions
Even properly maintained pools may require additional attention between scheduled bi-weekly visits.
POOL EQUIPMENT REQUIREMENTS
Bi-weekly maintenance assumes that the circulation system, filtration system, pumps, plumbing, sanitization equipment, automation systems, and related equipment are functioning properly.
Crystal Water Pool Services is not responsible for water quality issues, algae growth, cloudy water, sanitation problems, debris accumulation, or pool deterioration resulting from malfunctioning, damaged, improperly operated, undersized, poorly maintained, or non-functioning equipment.
Routine service does not include equipment diagnosis, repair, replacement, leak detection, pressure testing, plumbing inspections, or structural evaluations.
WATER LOSS DISCLAIMER
Crystal Water Pool Services is not responsible for water loss resulting from evaporation, leaks, plumbing failures, structural defects, equipment malfunctions, weather conditions, customer actions, or other conditions beyond the scope of routine service.
Routine cleaning activities, including vacuuming, backwashing, filter operation, waste removal, and normal equipment operation may result in minor and expected reductions in water level.
Customers are responsible for maintaining proper water levels between scheduled visits.
Routine service does not include leak detection, leak diagnosis, pressure testing, plumbing inspections, structural evaluations, or repair services.
WEATHER AND ENVIRONMENTAL CONDITIONS
Pools serviced on a bi-weekly schedule may be more susceptible to deterioration between visits due to:
• Heavy rainfall
• Storms
• Wind events
• Pollen
• Falling leaves
• Agricultural runoff
• Construction activity
• Wildlife activity
• Other environmental factors
Additional cleaning, chemicals, labor, corrective treatments, or service visits resulting from these conditions are not included in bi-weekly maintenance pricing and may be billed separately.
SERVICE SCHEDULING, WEATHER DELAYS, AND ACCESS LIMITATIONS
For the safety of our technicians and to ensure effective service, Crystal Water Pool Services reserves the right to postpone, reschedule, delay, shorten, or skip a scheduled service visit when weather conditions, site conditions, or safety concerns make service impractical or unsafe.
Such conditions may include, but are not limited to:
• Lightning or thunderstorms
• Heavy rainfall
• High winds
• Flooding or standing water
• Severe weather warnings
• Unsafe pool deck conditions
• Limited access to pool equipment
• Restricted access to the pool area
• Power outages
• Other conditions beyond our reasonable control
When weather-related delays occur, service will be rescheduled at the earliest reasonable opportunity based upon technician availability, route scheduling, weather conditions, and operational considerations.
Customers acknowledge that heavy rainfall, storms, high winds, and other environmental conditions may significantly impact water chemistry, debris accumulation, algae development, filtration performance, and overall pool condition between service visits. Such conditions may require additional chemicals, labor, corrective treatments, off-route service visits, Green-to-Clean restoration services, or a temporary return to weekly service.
Crystal Water Pool Services shall not be responsible for pool deterioration, water quality issues, algae growth, debris accumulation, sanitation concerns, or other pool conditions that arise due to weather events, environmental conditions, delayed service caused by unsafe working conditions, or circumstances beyond our reasonable control.
EXCESSIVE DEBRIS, NEGLECT, AND ABNORMAL CONDITIONS
Bi-weekly service is intended for pools receiving normal debris accumulation and reasonable between-visit attention.
Pools containing excessive leaves, branches, mud, animal waste, storm debris, construction debris, contamination, or other abnormal accumulations may require additional labor charges, off-route service visits, or restoration services.
Pools that are not reasonably maintained between scheduled visits may be removed from the bi-weekly service program and required to return to weekly service.
GREEN-TO-CLEAN AND RESTORATION EXCLUSION
Bi-weekly maintenance service does not include:
• Green-to-Clean services
• Algae remediation
• Pool restoration services
• Swamp recoveries
• Severe contamination events
• Treatment of non-swimmable pools
Pools that become green, cloudy, discolored, foul-smelling, algae-infested, contaminated, or otherwise unsuitable for swimming may require separately quoted restoration services.
Such services are not included in bi-weekly maintenance pricing.
ADDITIONAL VISITS
Conditions requiring attention between scheduled bi-weekly visits may require an additional service appointment.
Additional visits are not included in bi-weekly service pricing and will be billed separately at the current off-route service rate, plus any applicable chemicals, materials, disposal fees, and labor charges.
CUSTOMER COMMUNICATION
The customer agrees to promptly notify Crystal Water Pool Services of:
• Cloudy water
• Algae growth
• Equipment malfunctions
• Low water levels
• Water loss
• Power outages
• Contamination events
• Unusual pool conditions
Failure to promptly report developing problems may increase the time, labor, chemicals, and cost required to correct resulting issues.
RIGHT TO RECOMMEND OR REQUIRE WEEKLY SERVICE
Crystal Water Pool Services reserves the right to recommend or require weekly service when pool conditions, environmental factors, debris loads, equipment performance, customer participation levels, or other circumstances indicate that bi-weekly service is insufficient to maintain the pool in normal swimming condition.
CUSTOMER ACKNOWLEDGMENT
By enrolling in bi-weekly pool cleaning service, the customer acknowledges and agrees that:
• Weekly service is the maintenance schedule recommended by Crystal Water Pool Services for most residential pools.
• The customer has voluntarily selected a bi-weekly service schedule.
• Bi-weekly service provides less frequent maintenance than weekly service.
• Customer participation and monitoring between visits are required.
• Pool conditions may change significantly between visits.
• Scheduled service visits may occasionally be postponed, delayed, shortened, or rescheduled due to weather, safety concerns, site access limitations, or other circumstances beyond Crystal Water Pool Services' reasonable control.
• Additional chemical maintenance may be necessary between service appointments.
• Water clarity, sanitation levels, and algae-free conditions cannot be guaranteed.
• Additional service visits may be required and billed separately.
• Green-to-Clean, restoration, and algae remediation services are not included in bi-weekly maintenance pricing.
• Crystal Water Pool Services may recommend or require a return to weekly service if pool conditions warrant.
• The customer accepts the additional responsibilities and risks associated with a reduced-frequency service schedule.
By requesting, scheduling, or continuing bi-weekly service, the customer acknowledges that they have read, understood, and agreed to the terms, limitations, responsibilities, exclusions, and conditions outlined in this disclosure.