CRYSTAL WATER POOL SERVICES
A Subsidiary of Johnson Seasonal Services
LARGE JOB SERVICE AGREEMENT & PROJECT TERMS
Thank you for trusting Crystal Water Pool Services with your pool project. The following terms apply to larger repair, replacement, installation, restoration, renovation, and specialty service projects.
PAYMENT TERMS
• A 50% deposit is required before materials are ordered and before the project is scheduled.
• The remaining balance is due immediately upon substantial completion of the work unless otherwise stated in writing.
• Materials, special-order items, permits, disposal fees, and other project-related expenses may require additional deposits.
• A 3% processing fee will be added to all credit card payments of $500 or more.
• Customer agrees to comply with the current Crystal Water Pool Services Payment Policy, including any applicable late fees, collection costs, returned payment fees, or service suspension provisions.
DEPOSITS AND MATERIALS
• Deposits are used to secure scheduling, labor allocation, material purchases, and project preparation.
• Once materials have been ordered, purchased, fabricated, or specially prepared for the project, deposits may become partially or fully non-refundable.
• Material pricing and availability are subject to supplier availability, manufacturer changes, freight costs, and market conditions beyond our control.
SCOPE OF WORK
• Services will be performed as described in the approved quote or proposal.
• Any work not specifically described in the approved quote is excluded unless added through a written change order, revised quote, or additional customer authorization.
• Changes to the scope of work may result in additional charges, revised timelines, material costs, labor costs, or project delays.
PRE-EXISTING CONDITIONS AND HIDDEN DEFECTS
Pool systems are complex and many components are concealed underground, behind structures, inside equipment, or otherwise inaccessible until work begins.
Crystal Water Pool Services cannot guarantee the condition of existing plumbing, electrical systems, structural components, pool surfaces, underground lines, equipment, automation systems, or other components that are not readily visible prior to the start of work.
Additional problems, defects, damage, deterioration, code violations, improper prior repairs, hidden leaks, freeze damage, corrosion, or other conditions may be discovered during the course of the project.
Such discoveries may require additional labor, materials, repairs, or revised project recommendations and are not included unless specifically stated in writing.
WEATHER, SAFETY, AND SCHEDULING CONTINGENCIES
Project schedules are estimates and may be affected by:
• Weather conditions
• Heavy rainfall
• Lightning or storms
• High winds
• Flooding
• Unsafe working conditions
• Material availability
• Supplier delays
• Utility interruptions
• Equipment availability
• Unforeseen site conditions
Crystal Water Pool Services reserves the right to postpone, delay, suspend, or reschedule work when conditions are unsafe, impractical, or outside our reasonable control.
Customer acknowledges that weather events and site conditions may impact project timelines and completion dates.
CUSTOMER RESPONSIBILITIES
The customer agrees to:
• Provide reasonable access to the property, pool, equipment, and work areas
• Ensure pets, vehicles, furniture, and personal property are removed from work areas
• Maintain utility service required for the project, including electrical, gas, and water service when applicable
• Promptly communicate concerns, changes, or requested modifications
• Obtain any homeowner association approvals required by the customer
Delays caused by customer actions, inaccessibility, utility interruptions, or failure to provide required access may result in additional charges or schedule adjustments.
EQUIPMENT TESTING AND STARTUP
Where applicable, equipment may be started, tested, or placed into operation upon completion.
However, Crystal Water Pool Services does not guarantee the performance of existing equipment, plumbing, electrical systems, automation systems, heaters, filters, pumps, sanitization systems, or other components not being repaired or replaced as part of the project.
Additional issues may become apparent only after normal operation resumes.
PROJECT CLEANUP
Reasonable jobsite cleanup is included. However, extensive debris removal, landscape restoration, sod replacement, decorative stone replacement, fencing repairs, irrigation repairs, or restoration of pre-existing site conditions are not included unless specifically stated in writing.
SERVICE DOCUMENTATION
Crystal Water Pool Services reserves the right to photograph project conditions before, during, and after work for documentation, quality control, training, insurance, warranty administration, and dispute resolution purposes.
QUOTE VALIDITY
All quotes are valid for thirty (30) days unless otherwise stated in writing.
After the quote expiration date, pricing, material availability, and scheduling may be subject to change.
RUSH REQUESTS
Customers requiring expedited scheduling should notify Crystal Water Pool Services as early as possible.
Rush service is subject to availability and may require additional charges.
LIMITATION OF LIABILITY
Crystal Water Pool Services shall not be responsible for delays, damages, losses, equipment failures, water quality issues, utility interruptions, weather-related impacts, hidden defects, pre-existing conditions, manufacturer defects, supplier delays, or circumstances beyond our reasonable control.
CUSTOMER ACCEPTANCE
By approving the quote, paying a deposit, scheduling the project, authorizing work to begin, or permitting work to be performed, the customer acknowledges that they have read, understood, and agree to the terms, conditions, responsibilities, exclusions, limitations, and scheduling provisions contained in this agreement.