CRYSTAL WATER POOL SERVICES
A Subsidiary of Johnson Seasonal Services
ONE-TIME POOL CLEANING SERVICE DISCLOSURE
PURPOSE OF SERVICE
Crystal Water Pool Services offers One-Time Pool Cleaning Services for customers who need occasional assistance with pool maintenance, cleanup, water balancing, equipment education, or pool care instruction without enrolling in a recurring service plan.
Unlike routine maintenance programs, One-Time Pool Cleaning Service is sold based upon time spent at the jobsite rather than completion of specific cleaning tasks. Customers may choose the amount of service time that best fits their needs and budget.
AVAILABLE SERVICE OPTIONS
• 30-Minute Pool Cleaning Service
• 60-Minute Pool Cleaning Service
• 90-Minute Pool Cleaning Service (Recommended)
Because every pool is different, Crystal Water Pool Services cannot guarantee which tasks will be completed during the selected service period.
HOW SERVICE TIME IS CALCULATED
Service time begins when the technician arrives poolside and is prepared to begin work.
Service time continues uninterrupted until the purchased service period expires.
The service timer does not stop for:
• Trips to and from the service vehicle
• Retrieving tools, equipment, or chemicals
• Water testing
• Equipment setup
• Customer conversations
• Questions and answers
• Inspection of pool conditions
• Documentation or photographs
• Equipment operation review
• Pool care consultation
• Any other activity performed during the scheduled appointment
Customers are purchasing technician time at the jobsite rather than a guaranteed list of completed tasks.
WHEN TIME EXPIRES
At the conclusion of the purchased service period, the technician will end the appointment and leave the property.
The technician will not remain on-site beyond the purchased service period unless additional service time is approved, available, and separately billed.
The amount of cleaning completed during the appointment will vary based upon pool condition, customer requests, pool size, equipment configuration, debris levels, and time spent discussing pool-related questions.
CUSTOMER QUESTIONS AND POOL EDUCATION
Customers are welcome to ask questions and discuss pool care, water chemistry, equipment operation, maintenance practices, and pool-specific concerns during the appointment.
However, time spent answering questions is included within the purchased service period.
Customers who anticipate having extensive questions or who desire both cleaning services and pool education are strongly encouraged to select the 90-minute service option.
If cleaning tasks are completed before the purchased service period expires, any remaining time may be used for pool-specific consultation, maintenance recommendations, and customer education.
UNUSED TIME
One-Time Pool Cleaning Service is sold in fixed time increments of 30, 60, or 90 minutes.
Customers are purchasing a reserved block of technician time rather than a guaranteed list of completed tasks.
If cleaning tasks are completed before the purchased service period expires, the remaining time may be used for pool-related questions, equipment instruction, water chemistry discussion, maintenance recommendations, or other pool-specific consultation.
Unused time has no cash value and is non-refundable. Any unused portion of the purchased service period will be forfeited at the conclusion of the appointment and may not be credited, transferred, carried forward, refunded, or applied toward future services.
APPOINTMENT SCHEDULING
One-Time Pool Cleaning Services are scheduled based upon route efficiency, technician availability, weather conditions, travel times, and operational considerations.
Crystal Water Pool Services cannot guarantee a specific arrival time or appointment window unless otherwise agreed to in writing.
Customers are not required to be present during service. If a customer chooses to be present, they acknowledge that arrival times may vary due to traffic conditions, weather delays, earlier appointments, emergency service calls, or other circumstances beyond Crystal Water Pool Services' reasonable control.
Customers wishing to be present during service should plan accordingly and understand that exact arrival times cannot be guaranteed.
SERVICE PRIORITIES
Customers are encouraged to communicate their preferred service priorities at the beginning of the appointment.
Examples may include:
• Vacuuming
• Brushing
• Debris removal
• Water testing
• Chemical balancing
• Equipment review
• Pool care instruction
• General pool maintenance
While Crystal Water Pool Services will make reasonable efforts to accommodate customer priorities, the technician reserves the right to determine the safest, most practical, and most efficient order in which tasks are performed.
Customer-requested priorities do not guarantee that all requested tasks will be completed within the purchased service period.
The amount of work completed will depend upon pool condition, customer requests, time limitations, site conditions, equipment configuration, and other factors observed during the appointment.
WHAT MAY BE PERFORMED DURING THE APPOINTMENT
Depending upon available time, pool condition, and customer priorities, services may include:
• Skimming surface debris
• Emptying skimmer baskets
• Emptying pump baskets
• Brushing pool walls, floors, and steps
• Vacuuming
• Water testing
• Basic chemical balancing
• Backwashing filters
• Equipment inspection
• Pool care instruction
• General pool maintenance tasks
Services performed will vary by appointment and are not guaranteed.
CHEMICALS AND MATERIALS
Chemicals, specialty treatments, replacement parts, equipment, disposal fees, and other materials are not included in the service price unless specifically stated in writing.
All chemicals and materials used during the appointment will be billed separately.
POOL CONDITION DISCLAIMER
The amount of improvement achieved during a One-Time Pool Cleaning Service depends upon the condition of the pool at the time of service.
Pools that are green, cloudy, discolored, foul-smelling, contaminated, algae-infested, neglected, or otherwise unsuitable for swimming may require Green-to-Clean Restoration Services rather than a One-Time Pool Cleaning Service.
Crystal Water Pool Services reserves the right to recommend alternative services if pool conditions warrant.
WEATHER, SAFETY, AND SCHEDULING CONTINGENCIES
Appointments may be postponed, delayed, shortened, suspended, or rescheduled due to weather conditions, lightning, storms, unsafe working conditions, site access limitations, or other circumstances beyond Crystal Water Pool Services' reasonable control.
SERVICE DOCUMENTATION
Crystal Water Pool Services reserves the right to photograph pool conditions, equipment, and work areas before, during, and after service for documentation, quality control, training, insurance, warranty administration, and dispute resolution purposes.
CUSTOMER ACKNOWLEDGMENT
By scheduling a One-Time Pool Cleaning Service, the customer acknowledges and agrees that:
• One-Time Pool Cleaning Service is sold based upon time at the jobsite rather than completion of specific tasks.
• Service time begins when the technician arrives poolside and continues uninterrupted until the purchased service period expires.
• The service timer does not stop for customer conversations, questions, inspections, equipment retrieval, or other appointment-related activities.
• The technician will conclude the appointment when the purchased service period expires.
• Customers are purchasing a reserved block of technician time. Unused time has no cash value and will not be refunded, credited, transferred, carried forward, or applied toward future services.
• Chemicals and materials are billed separately unless otherwise stated in writing.
• The amount of cleaning completed cannot be guaranteed.
• Customers may communicate preferred service priorities; however, Crystal Water Pool Services reserves the right to determine the safest and most efficient order of work, and all requested tasks may not be completed within the purchased service period.
• Pool-specific consultation and customer education are included within the purchased service period.
• Green-to-Clean restoration services are not included.
• One-Time Pool Cleaning Services are scheduled according to route efficiency and operational needs. Specific arrival times cannot be guaranteed, and customer availability should not be dependent upon an exact appointment time.
• Weather and site conditions may affect scheduling and service delivery.
By requesting, scheduling, approving, or permitting service to be performed, the customer acknowledges that they have read, understood, and agree to the terms, limitations, responsibilities, and expectations outlined in this disclosure.